Description
As a Project Manager within Cisco's Customer Experience Centre (CXC), you will be at the forefront of Cisco's AI-first strategy, driving Execution and Delivery through AI-assisted project management.
You will act as a strategic partner to executive leadership and key customer stakeholders, translating complex technical delivery into compelling business value propositions.
Key responsibilities include:
- Overseeing complex, high-stakes Projects and Programs across multiple accounts
- Managing large and complex infrastructure projects within an account or group of accounts
- Leading large-scale, cross-functional teams to resolve systemic delivery issues
- Developing and presenting proposals and final agreements to customers and internal stakeholders
- Leveraging AI assistants and prompt engineering to automate routine project management tasks
- Utilizing the Digitized Delivery platform and AI-driven insights to manage project lifecycles proactively
- Influencing customers in the assessment, planning, and management of related projects
- Defining and institutionalizing next-generation project management methodologies under Cisco's PMO framework
Minimum qualifications:
- Bachelor's degree in Engineering or Technology
- Minimum 6 years of dedicated Project Management experience within the IT industry
- Proven experience in handling global, customer-facing projects in highly complex functional or matrix organizations
- Proficiency in project management tools including Microsoft Project Plan (MPP), Microsoft Excel, JIRA, and Confluence
- Professional PM Certification such as PgMP, PRINCE2, ITIL, SCRUM, or equivalent
- Japanese language proficiency is required
- Willingness to travel locally and internationally as required by project scope
Preferred qualifications:
- Advanced degree preferred
- Domain expertise in one or more of the following: IT Infrastructure, Migrations, Networking, Data Centre, Security, and/or Collaboration
- Hands-on experience with Agile/Scrum project methodologies
- Basic technical knowledge equivalent to CCNA or higher
- Familiarity with AI-assisted project management tools and prompt engineering techniques
- Experience in program-level financial management
- Track record of successfully leading large-scale, cross-functional teams across multiple geographies and business units