Description
The Hospital of St John and St Elizabeth is seeking a dynamic, motivated, passionate Advisor to join our New Enquiry Team. As one of the UK's leading independent charitable private hospitals, our profits go directly towards funding our on-site hospice.
The successful candidate will be the first point of contact for patients, insurers and other referrers. Key responsibilities include:
- Handling inbound and outbound calls from patients, insurers, and GP practices.
- Ensuring prompt, compassionate, and efficient responses to enquiries, turning leads into bookings.
- Following up on all warm leads to a conclusion with the aim to convert as many opportunities to bookings.
- Aiming to achieve agreed KPIs and conversion rates, identifying booking barriers, and ensuring streamlined patient journeys.
- Helping to create self-pay quotes.
- Building relationships with consultants and their offices.
The ideal candidate will have:
- Proven experience within a sales-focused call centre team, ideally within healthcare or a service-led industry.
- Excellent interpersonal skills and the emotional intelligence to work within a compassionate, patient-first environment.
- A compassionate and driven individual who is looking to achieve and exceed chosen KPI's.
- A self-starter who is proactive, solutions-oriented, and innovative.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.