Description
Join Cisco's diverse and inclusive Supply Chain team as a Partner IT Manager and play a key role in helping Cisco's semiconductor and system suppliers adopt Cisco's B2B integration, data traceability, and cybersecurity standards.
You'll work closely with Cisco internal IT teams and external manufacturing partners, using AI and automation tools to drive partner adoption and outcomes.
Responsibilities:
- Serve as primary CBM-IT operational contact for assigned partner sites
- Run partner adoption lifecycle: integration design review, pre-UAT readiness, UAT ownership, cutover, and stabilization
- Translate Cisco's B2B message requirements into specifications and verify partner builds
- Run structured test and UAT cycles with partner IT teams
- Monitor partner B2B transaction flows for completeness and timeliness
- Investigate transaction-level discrepancies and drive issues to closure
- Coordinate with Cisco internal IT teams and partner IT teams
- Operate quarterly Partner IT Scorecard for assigned partners
- Own automation agenda for portfolio: identify manual data exchanges and checks to automate
- Use AI assistants and agents for repeatable work
- Act as business-side owner for AI agent use cases
Requirements:
- Bachelor's degree with 3+ years of related experience
- Experience in supply chain IT, manufacturing systems, ERP/MES operations, B2B/EDI integration, or IT operations
- Demonstrated ability to run structured test or UAT cycle independently
- Working SQL: able to profile, reconcile, and validate transaction-level data
- Practical experience automating operational work
- Strong understanding of artificial intelligence concepts and experience applying AI techniques
- Bilingual Mandarin & English with excellent written and verbal communication
Location: Taipei / New Taipei, Taiwan. Reports to: Partner Adoption Lead, Taiwan, CBM-IT. Coverage: assigned to one partner pod, with a defined cross-pod remit. Travel: approximately 10–15%, to partner sites in Taiwan and Southeast Asia.