Description
Join Cisco's diverse and inclusive Supply Chain team as a Partner IT Manager and play a key role in helping Cisco's semiconductor and system suppliers adopt Cisco's B2B integration, data traceability, and cybersecurity standards.
You will work closely with Cisco internal IT teams and the IT teams of external manufacturing partners to foster an inclusive and respectful atmosphere. Your responsibilities will include serving as the primary CBM-IT operational contact for assigned partner sites, running the full partner adoption lifecycle, translating Cisco's B2B message requirements into specifications, and verifying partner-built solutions.
You will also monitor partner B2B transaction flows, investigate transaction-level discrepancies, drive partner IT issues to documented closure, and coordinate with Cisco internal IT teams and partner IT teams. Additionally, you will operate the quarterly Partner IT Scorecard, assess partner AI and automation maturity, and encourage adoption.
Your success will be measured by how much of the manual work stops being done by hand. You will use AI assistants and AI agents, alongside existing automation tools, to handle repeatable work.
Responsibilities:
- Serve as primary CBM-IT operational contact for assigned partner sites
- Run full partner adoption lifecycle
- Translate Cisco's B2B message requirements into specifications
- Verify partner-built solutions
- Monitor partner B2B transaction flows
- Investigate transaction-level discrepancies
- Drive partner IT issues to documented closure
- Coordinate with Cisco internal IT teams and partner IT teams
- Operate quarterly Partner IT Scorecard
- Assess partner AI and automation maturity
- Encourage adoption of AI and automation tools
Requirements:
- Bachelor's degree with 3+ years of related experience
- Experience in supply chain IT, manufacturing systems, ERP/MES operations, B2B/EDI integration, supply chain analytics, or IT operations
- Demonstrated ability to run structured test or UAT cycle independently
- Working SQL
- Practical experience automating operational work
- Strong understanding of artificial intelligence concepts
- Bilingual Mandarin & English
Preferred Requirements:
- Background in semiconductor OSAT, wafer foundry, or EMS manufacturing
- Working knowledge of manufacturing execution data or B2B/EDI transaction data
- Familiarity with RosettaNet or equivalent structured B2B messaging standards
- Familiarity with structured problem-solving frameworks
- Python for analysis and verification
- Experience operating in a matrixed global organization
- Advanced prompt engineering skills
- User-level familiarity with LLMs and agent concepts