Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
As a Service Center Representative, you will provide excellent service to callers regarding claims for multiple lines of business. You will expedite the claims application process and provide detailed claim notes on all calls. You will resolve issues with one call/one person response and direct calls to the appropriate escalation path as needed.
Responsibilities:
- Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes.
- Educates and informs the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.
- Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system.
- Assigns new claims to the appropriate claims handler.
- Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
Qualifications:
- High school diploma or GED required. College courses preferred.
- One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.
Benefits:
- Entry-level colleagues are offered a world-class training program with a comprehensive curriculum.
- An assigned mentor and manager that will support and guide you on your career journey.
- Career development and promotional growth opportunities.
- A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO, and more.
The salary range for this role is $17.00-19.00/hr.