Description
Join the Future of Finance
We're building an elite team at Robinhood, applying cutting-edge technologies to solve complex financial problems. As a Fraud Investigator in our Customer Protection Team, you'll handle inbound customer calls for accounts with active fraud alerts and restrictions. Your mission will be to investigate these alerts, determine whether fraud has occurred, and identify emerging trends through data analysis.
Responsibilities
- Conduct thorough and timely investigations on accounts flagged for fraud across various payment methods, including ACH, Debit Card, Cryptocurrency, and Wire Transfers.
- Handle inbound phone calls from customers with fraud restrictions, resolving their cases using investigative techniques and following internal procedures.
- Apply critical thinking and pattern detection to proactively identify emerging fraud trends.
- Document your findings and determinations for each alert, referring cases to other teams as needed.
- Gather essential information from customers and communicate next steps clearly.
Requirements
- At least 2 years of experience in fraud investigations, with in-depth knowledge of various fraud activities such as Account Takeovers, Identity Theft, and Money Movement Fraud.
- Proven problem-solving skills and ability to think creatively.
- Experience working in a fast-paced environment with strong written and verbal communication, analytical skills, and attention to detail.
- Strong interpersonal skills, with experience collaborating with cross-functional teams.
- A passion for mentoring junior investigators and agents.
- Ability to maintain high customer service standards while addressing fraud concerns.
- Certified Fraud Examiner (CFE) certification is a plus.
Benefits
In addition to a competitive base salary, this role is eligible for bonus opportunities, equity, and benefits. The expected base pay range varies by location:
- Zone 1: $1-$1 USD
- Zone 2: $1-$1 USD
- Zone 3: $1-$1 USD