Description
Join Zendesk as a Manager, SMB Sales, leading a team of Account Executives to drive revenue growth and exceptional customer outcomes. You will harness AI, data, and strategic insight to accelerate growth, streamline execution, and empower your team.
Responsibilities:
- Lead, coach, and develop a team of Account Executives
- Recruit, onboard, and mentor talent
- Guide the team through high-velocity and complex multi-stakeholder sales cycles using AI insights and predictive analytics
- Support AEs in building strategic customer roadmaps for AI-driven transformation
- Coach AEs to build compelling, AI-powered ROI cases
- Identify expansion, upsell, and renewal opportunities
- Partner with Solutions Engineers, AI Specialists, Product, and Marketing
- Facilitate customer conversations on product capabilities and AI architecture
- Conduct weekly forecast and pipeline reviews
- Build and maintain dashboards to monitor sales efficiency and customer behavior trends
- Report on team performance and regional trends
- Innovate and improve sales processes
Requirements:
- Extensive experience in sales leadership, ideally within SaaS or Customer Support technologies
- Consistent track record of leading teams to 100%+ quota achievement
- Experience managing high-velocity sales teams
- Ability to incorporate AI tools, predictive analytics, and automation
- Strong cross-functional experience working with customer-facing, technical, and operational teams
- Exceptional presentation, organization, coaching, and listening skills
- Analytical, data-driven, and highly effective at forecasting and strategic planning
- Passion for developing talent and building a positive, performance-based culture
- BA/BS degree or equivalent experience
- Willingness to travel as needed
What You Bring:
- Inspirational leadership
- Performance-driven mindset
- Customer-obsessed strategist
- AI- and data-driven decision-making
- Collaborative partnership
- Growth mindset mentorship
- Execution-focused vision
Compensation:
- US annualized OTE range: $170,000.00-$254,000.00 with a pay mix of 50/50 (base/commission)