Description
We are seeking a PAP Operations Support to join our team. As a PAP Operations Support, you will be responsible for supporting daily PAP operations and transaction flow, ensuring execution aligns with SOP, timeline, and data accuracy.
Responsibilities:
- Support daily PAP operations and transaction flow
- Ensure execution aligns with SOP, timeline, and data accuracy
- Handle communication with patients, doctors, pharmacies, and distributors
- Maintain constant and direct communication with Program Manager
- Monitor patient schedule, escalate discrepancies and support issue resolution
- Respond promptly to queries
- Verify patient registration details, invoices/receipts, and prescriptions
- Follow up with patients to check medication dispensing and receipts
- Update and maintain internal databases
- Provide operational support as directed by stakeholders
Qualifications:
- Education: Preferably health-related (Nursing, Pharmacy, Public Health), open to others with relevant experience
- Experience: Fresh graduate or 0–2 years (healthcare ops, pharma support, customer service, admin)
- Skills:
+ Strong communication + Detail-oriented and organized + Ability to learn new information quickly + Able to manage multiple tasks in a fast-paced environment + Basic computer skills (Outlook, Word, Excel) + Able to establish and maintain effective working relationships with coworkers, internal and external stakeholders