Description
We are looking for a deeply technical, customer-facing Forward Deployed Engineer to help product development organisations deploy Command - a new offering from Asana.
As we incubate new motions and capabilities on Command, we need engineers who can work directly with customers, move quickly from insight to implementation, and bring real-world learning back into the product.
This role is based in our San Francisco or New York City office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner.
What you'll achieve
- Collaborate with Engineering leaders, platform teams, administrators, and hands-on builders to connect Command to the systems where work already happens
- Establish the technical and operational foundations for adoption and help teams develop more effective ways of planning, building, shipping, and learning
- Move between cloud infrastructure, integrations, workflow design, automation, product enablement, and engineering coaching
- Work directly in customer environments , configuring secure access to source-control, CI/CD, ticketing, and identity systems, or pairing with engineering teams to design release workflows and help leaders clarify the context their agents and teams need to make good decisions
- Write production-quality code when needed and turn customer-specific solutions into reusable product capabilities
- Leave customers with more than a working deployment , leave them with a stronger system for building software
About you
- 6+ years of experience in software engineering, forward deployed engineering, customer engineering, solutions engineering, implementation engineering, or a similar technical customer-facing role
- Strong coding and systems-thinking skills, with the ability to move from whiteboard to production
- Strong understanding of product development and engineering workflows, and familiarity with the systems those teams use to plan, build, ship, and debug software
- Experience building or integrating software across APIs, event flows, data models, permissions, automation, or agent-based workflows
- Strong technical judgment: you know when to customise, when to simplify, and when to push for productisation
- Ability to work directly with customers and internal stakeholders without heavy structure
- Comfort operating in ambiguous, fast-moving environments where the answer is not already documented
- Strong communication skills, both written and verbal, with the ability to explain technical tradeoffs clearly to technical and non-technical audiences
- Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
What we'll offer
- Estimated base salary range: $248,000 - $282,000
- Comprehensive compensation package
- Mental health, wellness & fitness benefits
- Career coaching & support
- Inclusive family building benefits
- Long-term savings or retirement plans
- In-office culinary options