Description
We are seeking a Divisional Assistant Service Manager to work under the guidance of the Service Manager, assisting with day-to-day management of the service.
The role covers a wide range of duties such as analysing capacity to dealing with patient complaints. Manage and troubleshoot any service gaps that occur at short notice and assist in the planning of capacity. This role will require good relationship management and maintaining a strong team work ethic within the service. Post holder may also be required to assist in any change management processes set by trust or more locally by the Service Manager or General Manager.
Main duties of the job:
- Manage personal workload to meet corporate and service deadlines, prioritising urgent and important tasks effectively.
- Supervise and support staff, delegating responsibilities appropriately and ensuring competence and accountability.
- Organise and lead staff briefings and meetings as required.
- Support senior managers with capacity and demand planning to ensure efficient service delivery.
- Promote collaborative working across clinical and non-clinical teams, fostering strong relationships with internal and external stakeholders.
- Contribute to the Division's objectives by supporting a shared vision and encouraging staff engagement and involvement in service improvement.
- Develop effective partnerships with clinicians, managers and multidisciplinary teams to support service planning, delivery and development.
- Identify service improvements and implement change initiatives in partnership with the Service Manager.
- Apply a proactive problem-solving approach to address operational challenges and improve service efficiency.
- Produce, monitor and report on Key Performance Indicators (KPIs), including RTT and Patient Tracking Lists (PTL), attending relevant meetings as required.
- Analyse performance data and outcome measures against 18-week referral-to-treatment pathways to support service improvement and performance targets.
About us: London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country.
- St Mark's Hospital: an internationally renowned specialist centre for bowel disease.
- Ealing Hospital: a busy district general hospital providing a range of clinical services.
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services.
Benefits:
- Competitive salary: £45,953 to £54,254 a year PA
- Agenda for Change pay scheme
- Permanent, full-time contract
Requirements:
- Previous NHS experience
- Experience using NHS clinical systems
- Strong relationship management and teamwork skills
Equal Opportunities: Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.