Description
We're looking for an exceedingly talented Senior Support Engineer to work as part of the Risk Intelligence Engineering Support team.
As a Senior Support Engineer in the team, you’ll be responsible for the technical direction of our Risk Products, ensuring that we are using appropriate technologies and helping drive initiatives to bring customer value and efficiency in operation.
You’ll work closely with architects to ensure that technical choices are aligned with the overall architecture of our products.
This role includes participation in an on-call rotation to support critical production systems outside of regular business hours.
Candidates should be prepared to respond to incidents, troubleshoot issues, and coordinate with relevant teams to ensure service continuity and minimal downtime.
Mentoring members of the team also forms a crucial part of the role, working alongside the team management to ensure that the team has the capabilities it needs to deliver.
Main Responsibilities / Accountabilities:
- Review, analyse, and modify software systems as needed acting as Senior Support Engineer.
- Determining project requirements and developing work schedules for the team.
- Analysing existing operations and scheduling training sessions and meetings to discuss improvements.
- Produce scripts/scripting to integrate with team’s automated process and tooling for build/deploy is an added advantage.
- Lead groups of engineers and management to coordinate and deliver larger developments.
- Collaborate with users and other IT teams to maintain, develop and deploy the best solutions.
- Establish technology standards with the team and other development managers.
- Create, review, and maintain all required technical documentation to ensure supportability and reuse.
- Review work of peers and more junior developers.
- Collaborate with other stakeholders like, SRE, Dev teams and provide timely support to fix the issues.
- Assist with improvements to prevent problems, including problem resolution workflow.
- Actively participate in team and status meetings, providing timely status updates for areas of individual responsibilities within projects to supervisor.
Key Relationships:
- Developers/Managers/Product
- Business Analysts
- Agile team members
Essential Skills/Experience Required:
- 6-8 Years of experience, leading technical support teams.
- Excellent technical, diagnostic, and troubleshooting skills.
- Proven experience with Java based Application Support environment.
- Experience in Java/J2EE development / support projects.
- Working experience with Release process and CI/CD pipelines.
- Understanding of software development lifecycle & related infrastructure: issue tracking, version control, continuous integration is an added advantage.
- Knowledge of the Java language and underlying JVM is desirable.
- Knowledge of AWS Cloud Technologies is an added advantage.
- Self-starter - does what it takes to get the job done.
- Excellent communication skills, verbal and written.
- Skill for writing clean, readable code and reusable Java libraries is desirable.
- Proficient in using source code management tools such as Git.
- Experienced in a formal agile software development lifecycle.
- Experience in using Jira, Confluence, ServiceNow, AWS Cloud, GitLab Pipeline, EKS.
Nice to have:
- Exposure to Python and experience working in polyglot environments.
Education/ Certifications:
- A good relevant degree is desirable, but experience and the right approach to work are just as meaningful.
Benefits:
- We enhance each employee’s potential through personal development through a wide range of learning tools both formal and informal.
- LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.