Description
We are looking for a Senior Hardware Support Engineer to own production hardware reliability across large-scale, mission-critical data center environments.
Your responsibilities will include:
- Leading root cause analysis for complex hardware and firmware failures across production fleets
- Aggregating recurring problems and error patterns to identify systemic reliability issues
- Acting as the senior escalation point for hardware-related incidents impacting availability or performance
- Coordinating with vendors to drive timely diagnostics, RMAs, firmware fixes, and corrective actions
- Partnering with internal engineering teams to validate fixes and prevent recurrence
- Performing hardware and firmware validation before fleet-wide rollout
- Driving structured incident investigations using established IT problem management methodologies
- Supporting on-site teams with technical coordination during critical hardware events
- Improving hardware observability, failure tracking, and reporting processes
- Contributing to long-term hardware reliability strategy and fleet-wide stability improvements
What we expect you to have:
- Strong hands-on expertise with server hardware in data center or large-scale production environments
- Proven experience performing root cause analysis of hardware and firmware failures
- Deep understanding of server components (CPU, memory, storage, networking, power, BMC) and failure modes
- Experience working directly with hardware vendors and engineering teams to resolve production issues
- Structured problem-solving skills using formal IT or incident management methodologies
- Strong analytical capabilities and ability to interpret logs, telemetry, and error patterns
- Experience coordinating technical activities with on-site operations teams
- Ability to manage multiple concurrent investigations with production impact
- Clear written and verbal communication skills in cross-functional environments
Working conditions:
- Onsite work in the Vineland New Jersey Data center.
- Participation in incident escalations for production-impacting events
Key employee benefits:
- Comprehensive medical, dental, and vision coverage
- 401(k) plan with company contribution
- Flexible paid time off
- Paid parental leave
- Professional development support
Compensation: $125,000 – $180,000 per year plus annual performance-based bonus.