Graduate Trainee

Some careers open more doors than others. If you’re looking for a role that builds strong foundations in customer propositions, product management, market analysis, stakeholder coordination and business reporting, join HSBC and build a future rich with potential.

This placement offers hands-on exposure to how a Propositions team operates end-to-end,supporting customer insight, proposition development, product performance tracking, stakeholder engagement and disciplined reporting,while developing practical skills for a wide range of banking and financial-services careers.

Key Responsibilities

Proposition and product support

• Support the development, review and maintenance of customer propositions and product-related materials.
• Assist with research into customer needs, market developments, competitor activity and industry trends.
• Help gather and organise information to support proposition design and enhancement.
• Support the preparation of product briefs, proposition papers, business cases and presentation materials.
• Assist with reviewing product features, benefits, eligibility criteria, pricing information and customer communications.
• Monitor proposition-related activities, deliverables and key milestones.
• Identify gaps, issues, blockers or delays early and escalate them appropriately.
• Support the testing and implementation of proposition changes in line with approved processes.

Customer and stakeholder coordination

• Support responses to routine enquiries from customers, relationship managers, branches and internal stakeholders.
• Coordinate information and documentation requests across relevant teams, including Product, Marketing, Operations, Technology, Risk, Compliance and Customer Service.
• Prepare clear updates on proposition initiatives, product enhancements, customer feedback and outstanding actions.
• Assist with preparing meeting agendas, minutes, action logs and status updates.
• Maintain professional communication and ensure stakeholder queries are tracked through to resolution.
• Support collaboration across local and regional teams where propositions involve multiple markets or business functions.

Proposition reporting and management information

• Maintain accurate trackers for proposition initiatives, product changes, customer feedback and implementation activities.
• Produce weekly or monthly reports on proposition performance, customer activity, campaign outcomes and project progress.
• Support basic analysis of customer, product and market data to identify trends, opportunities and areas for improvement.
• Help monitor key performance indicators, service outcomes, adoption levels and customer engagement.
• Highlight overdue actions, emerging issues, upcoming priorities and potential commercial or operational risks.
• Translate data and analysis into clear updates for management and stakeholder review.
• Assist with the preparation of dashboards, presentations and management information.

Customer insight and market analysis

• Support the collection and analysis of customer feedback, research findings and frontline observations.
• Help identify changing customer needs, behaviours and expectations.
• Conduct desk research on market trends, competitor propositions and relevant industry developments.
• Assist with customer segmentation, proposition comparisons and opportunity assessments.
• Support the preparation of summaries and recommendations based on available data and research.
• Contribute to initiatives designed to improve customer experience, engagement and proposition relevance.

Governance, risk and controls support

• Coordinate documentation and approval requests in line with internal requirements.
• Support the maintenance of proposition governance records, approval papers and decision logs.
• Help ensure that customer-facing materials and product information are complete, accurate and appropriately approved.
• Maintain organised records and audit trails for proposition activities and product changes.
• Follow applicable risk, compliance, anti-money laundering, data-handling and information-security requirements.
• Support control checks, issue tracking and exception monitoring where applicable.
• Escalate questions, control concerns or exceptions to the appropriate Product, Risk, Compliance, Operations or control team.

Process improvement and team support

• Identify opportunities to improve proposition-development processes, reporting and stakeholder communication.
• Support the documentation of procedures, recurring issues, lessons learned and best practices.
• Assist with streamlining trackers, reporting templates and team processes.
• Participate in team meetings, training sessions and proposition or product-improvement initiatives.
• Work collaboratively with colleagues across Product, Marketing, Customer Experience, Operations, Technology, Risk, Compliance, branches and relationship-management teams.
• Demonstrate accountability, commercial awareness, attention to detail and a commitment to delivering customer-focused outcomes.

Requirements

• Candidate must be currently pursuing a Bachelor’s Degree in any discipline; CGPA of 3.0 or above, or at least second class upper.
• Fluent in English, with excellent communication, interpersonal and presentation skills.
• Ability to analyse data and information and interpret findings for business decisions.
• Strong interest in customer needs, products, propositions, market trends or financial services.
• Strong attention to detail and the ability to follow structured processes accurately.
• Resourceful, organised and able to manage multiple priorities.
• Good planning, communication, research and problem-solving skills.
• Ability to prepare clear written updates, presentations and reports.
• Ambitious, motivated and comfortable working in a fast-paced banking environment.
• Energetic, enthusiastic and adaptable.
• A collaborative team player with the potential to demonstrate leadership.
• Computer literate, including the ability to use Microsoft Excel and PowerPoint, and able to work independently.
• An interest in product management, customer experience, marketing, retail banking, wealth management, commercial banking or financial services is advantageous.

Key Learning Opportunities

You’ll gain:

• Practical understanding of how a Propositions team operates within a global bank.
• Exposure to proposition development, product management and customer-focused decision-making.
• Experience researching customer needs, market trends and competitor activity.
• Hands-on experience supporting product reviews, proposition enhancements and business initiatives.
• Stronger business communication skills, including concise updates, professional correspondence and stakeholder engagement.
• Experience producing management information, dashboards, presentations and performance reports.
• Greater awareness of product governance, operational risk, controls and approval requirements.
• Experience working with colleagues across Product, Marketing, Operations, Technology, Risk, Compliance and Customer Service.
• Confidence identifying opportunities, analysing information and making practical recommendations.
• Experience supporting initiatives from concept development through to implementation and review.
• A foundation for future careers in propositions, product management, customer experience, marketing, business management, strategy, retail banking, wealth management or broader financial-services functions.