Description
We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there.
As a Team Lead, you will provide mentorship, guidance, and career development to members of your team. You will implement escalation channels in accordance with mutually agreed-upon procedures. You will lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions. You will establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results. You will also identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
Requirements:
- Bilingual in English & Spanish with a minimum B2 proficiency in English.
- 2 years of prior relevant people management experience in the BPO or call center industry.
- A strategic thinker with strong analytical and creative problem-solving skills.
- Experience providing constructive criticism and implementing corrective action plans.
- A high-level understanding of customer confidentiality standards and also has a passion for the development of teammates.
Job Expectations:
- This position could either be work from home or on-site at our office located at Calle 35 Norte No. 6A Bis - 100 (Carvajal entrada transporte)