Description
As a Team Leader at TaskUs, you will manage the day-to-day planning and operations of your team, ensuring they deliver on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs).
Your responsibilities include:
- Managing and coaching teammates to provide superior customer experience
- Conducting team huddles, coaching sessions, and recognising weaknesses to help teammates improve and grow
- Creating reports of team performance and documenting feedback from clients
- Effectively managing issues that may arise, including HR-related ones
- Acting as a liaison between management and your team
Requirements:
- At least 1 year of relevant Team Leader experience managing at least 10 teammates in a customer support role within an outsourcing or similar company
- Excellent verbal and written communication skills
- Above-average technical know-how
- Previous experience working on phone, email, and live chat customer support roles is a plus
- Familiarity with E-Commerce, ZenDesk, or other CRM tools is desirable
- Flexibility to work different shifts
We offer competitive industry salaries and comprehensive benefits packages, prioritising our employees' well-being. Our commitment to a People First culture is reflected in various departments, including Total Rewards, Wellness, HR, and Diversity.