Description
Mastercard's Business & Market Insights (B&MI) group is seeking a Lead Forward Deployed Engineer (AI) for the Operational Intelligence Program. This role involves embedding with clients to understand their operational workflows, identifying pain points, and determining where AI-driven automation or intelligence creates measurable business value.
Responsibilities:
- Collaborate with issuer and acquirer clients to understand their operational workflows and surface pain points
- Design and build rapid proof-of-concept prototypes to test specific business hypotheses
- Translate ambiguous client requirements into concrete, testable problem statements
- Run structured validation sessions with customers using working prototypes and gather feedback
- Synthesize field observations into product briefs with scoped requirements and edge cases
- Partner with product managers to ensure PoC findings inform roadmap decisions
- Maintain a working knowledge of the AI capability landscape
- Identify patterns across client engagements that suggest platform-level investment
- Represent technical feasibility in pre-sales and discovery conversations
- Mentor engineers and analysts on customer discovery craft
Requirements:
- Master's or bachelor's degree in Computer Science, Engineering, or a related field
- Significant experience delivering AI or data solutions to enterprise clients
- Proven track record building working AI prototypes that directly influenced product or investment decisions
- Strong engineering foundation with fluency in Python and comfort with SQL
- Hands-on experience with LLM APIs and agentic patterns
- Exceptional customer-facing communication and strong product instinct
- Comfort operating in ambiguity and experience working in regulated industries