Description
Ready to take the next step in your career and make a real impact every day? This is your chance to train to be a Health Advisor and work in our vibrant 111-contact centre. If you're calm under pressure, empathetic and passionate about providing vital care and support, we want to hear from you.
You will be at the forefront of helping people in need, guiding them through critical decisions with care and professionalism. You will triage a variety of calls, provide accurate assessments and offer non-clinical advice using the NHS Pathways System.
At Practice Plus Group, we value and invest in our team. We offer a range of additional benefits to enhance your lifestyle and wellbeing including annual leave, paid training, competitive pension scheme and wellbeing support such as headspace.
Key Responsibilities:
- Provide time-critical advice to patients
- Assess and prioritise a wide range of calls based on urgency
- Ensure safe and effective assessments by using the NHS Pathways system to guide decisions
- Provide guidance to patients regarding their symptoms and next steps in their care
- Ensure accurate, clear, and detailed records of all calls for continuity of care
Requirements:
- Ability to manage difficult or distressed patients, especially in high-pressure situations
- Ability to explain medical instructions and guidance in an easy-to-understand manner
- Good judgement skills to assess patient conditions and provide accurate advice
- Meticulous in documenting and ensuring accurate patient information is provided
- Capable of managing multiple cases and prioritizing urgent calls
- Computer and IT software literate
- GCSE/Functional Skills English and Maths (or equivalent)
What We Offer:
- Competitive salary: £12.71-£16.33 per hour
- Enhanced rate of £16.33 per hour when working between Friday 18:00 to Monday 7:00am
- Flexible shift patterns: 24, 30, and 37.5 hours per week
- Extensive, fully paid training to equip you with the skills to become a qualified Health Advisor