Description
We are seeking a Process Excellence and QMS Senior Analyst to support our Labeling, Packaging Graphic, and Label Design teams in process improvement, automation, project management, data analysis, QMS, and the development of operational metrics.
This role combines strategic thinking, an analytical approach to data, and hands-on delivery of improvement initiatives. The successful candidate will lead global, cross-functional Process Excellence projects, support process standardization, and strengthen the continuous improvement culture across workstreams.
Key Responsibilities:
- Lead global, cross-functional improvement projects that support workstream strategies.
- Develop, maintain, and optimize operational metrics, dashboards, and SLA reporting.
- Analyze trends, performance results, and metric deviations, including identifying root causes of quality, productivity, or process-related issues.
- Prepare statistical analyses and recommendations to support business decisions.
- Lead or support Continuous Improvement initiatives, such as Kaizen, Just-Do-It, DMAIC, and local or global improvement projects.
- Identify opportunities for automation, digitalization, and process optimization.
- Map As-Is and To-Be processes in line with BPMN 2.0 standards.
- Maintain process documentation, knowledge repositories, and Standard Operating Procedures.
- Ensure documentation and processes comply with 3M, GBS PEX, QMS, and ISO standards where required.
- Manage the Corrective and Preventive Actions process, assisting the team in root cause analysis and improvement action planning.
- Conduct comparative analyses of process efficiency, productivity, and cost across regions.
- Collaborate with Service Delivery teams, regional stakeholders, and leadership teams.
- Lead monthly metric and performance reviews with workstream leaders and key stakeholders.
- Support teams in developing knowledge in project management, data analysis, and continuous improvement.
- Support the transition process in a range of process and quality, documentation, metrics.
- Share best practices and build structures that support knowledge exchange across regions.
Expected Skills and Competencies:
- Experience in leading Process Excellence, Continuous Improvement, or operational projects.
- Very good knowledge of Lean Six Sigma, Kaizen, JDI, DMAIC, and Root Cause Analysis tools such as 5 Whys, Pareto analysis, and Fishbone diagrams.
- Ability to map and optimize processes, including experience with BPMN 2.0 and VSM.
- Advanced analytical skills and the ability to translate data into business recommendations.
- Experience working with metrics, KPIs, SLAs, and operational dashboards.
- Strong knowledge of Power BI, Excel, Power Query, Power Pivot, and tools used for data visualization and reporting automation.
- Knowledge of SQL and the ability to aggregate data.
- Experience working with SharePoint, including maintaining and organizing knowledge repositories.
- Strong stakeholder management skills, with the ability to influence decisions and support organizational change.
- Excellent written and verbal communication skills in English.
Required Experience and Education:
- Bachelor’s or Master’s degree, preferably in Business Administration, Engineering, Finance, IT, Mathematics, or a related field.
- Minimum 3 years of professional experience in Process Excellence, Continuous Improvement, Operations, GBS, or Shared Services.
- Practical experience in leading improvement projects and working with Kaizen, JDI, and DMAIC frameworks.
- Excellent English language skills.