Description
We are seeking a Market Manager to lead our branch team in providing an exceptional customer experience. As a Market Manager, you will coach your team to create amazing interactions, cultivate an inclusive culture, and deliver legendary experiences. You will be a trusted mentor, strategist, and guide for your team's individual development and overall performance.
Responsibilities:
- Cultivate "Every Customer, Every Time": Coach your team to measure success by the depth and quality of human connection, ensuring every interaction is impactful.
- Lead through Behavioral Coaching: Create a supportive, high-energy environment where your leadership style is defined by your ability to include, empower, and inspire your team.
- Bring the Capital One Brand to Life: Coach your team to maintain a pristine environment and serve as an authentic advocate for Capital One's values.
- Lead with an Owner's Mindset & Drive Continuous Improvement: Approach your market with a franchise ownership attitude and a forward-thinking mindset that never settles for the status quo.
- Empower De-escalation & Resourceful Problem-Solving: Coach and empower Branch Ambassadors to be strong, independent problem solvers.
- Embrace Digital Innovation & Simplify the Complex: Coach your team on how to help guests easily navigate our mobile and online banking experiences.
- Drive Purposeful Community Impact: Champion volunteerism and guide your team as they connect with local organizations, nonprofits, and charities.
Requirements:
- High School Diploma, GED, or Equivalent Certification
- At least 2 years of Retail, Sales, or Banking Experience
- At least 1 year of People Management experience or 1 year of Supervisory experience
Preferred Qualifications:
- Bachelor's Degree
- 4+ years of Customer, Retail, or Financial Services experience
- 2+ years of People Management experience
Salary: $112,100 - $126,000 per year
Benefits:
- Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance
- Paid Time Off
- Education Assistance
- Matching 401(k) contribution up to 7.5%
- Paid Parental Leave
- Mental Health support
- Back-up Child or Elder Care