Senior HR Advisor

Job Overview

We are seeking a Senior HR Advisor to join our Manchester team. As a hybrid role, you will help deliver a fair, consistent, and high-performing employee experience by leading complex employee relations, strengthening manager capability, and using people insights to improve how we work across our Merchant organisation.

What You'll Be Doing

You will be joining the UKI People team, primarily supporting our Merchant organisation. Employee relations sits at the heart of the role, alongside a broader focus on employee experience, operational excellence, and continuous improvement.

Employee Relations and Case Management

• Manage a varied and complex end-to-end caseload across performance, probation, absence, grievances, and disciplinaries.
• Provide clear, practical advice that balances employee experience, commercial needs, employment law, and organisational risk.
• Build trusted relationships with managers, helping them address concerns early and confidently challenging where needed to achieve fair and consistent outcomes.
• Respond to sensitive employee and manager concerns with sound judgement, discretion, and professionalism, ensuring issues are resolved or escalated appropriately.
• Maintain accurate and timely case documentation, delivering a consistently high standard of support across competing priorities.

Employee Experience and Engagement

• Partner with managers, leaders, and People colleagues to create an environment where employees feel heard, valued, and supported.
• Use employee feedback, case themes, and engagement insights to identify emerging concerns and opportunities to improve the employee experience.
• Support feedback channels and targeted engagement activity, ensuring themes are followed through and actions are clearly communicated.
• Coach managers on the behaviours and everyday practices that influence engagement, performance, and retention.

Root-Cause Analysis and Process Improvement

• Use case data, employee feedback, and people trends to identify hotspots and underlying factors, such as onboarding, management capability, or gaps in existing processes.
• Turn insights into practical interventions that reduce avoidable cases and improve employee and manager experiences.
• Recommend continuous improvements to People policies, guidance, and processes, helping us deliver support with greater consistency and efficiency.
• Identify recurring employee or manager questions and improve the guidance, tools, and self-service resources available to them.

Manager Capability and Coaching

• Coach and upskill managers through sensitive people matters, helping them build the confidence and judgement to handle issues effectively.
• Deliver practical sessions on employee relations policies, UK employment legislation, and effective people management.
• Guide managers towards the right People tools and resources, encouraging greater self-sufficiency while remaining available for complex or higher-risk situations.
• Communicate complex processes and decisions clearly to a range of audiences, adapting your approach to the situation and the people involved.

People Partnering and Strategic Support

• Partner with leaders across our Merchant organisation, building a strong understanding of their teams, priorities, and people challenges.
• Support core People processes, including performance calibrations, engagement activity, and organisational change.
• Use data and people insights to support leadership discussions and inform practical, evidence-based decisions.
• Contribute to targeted UKI People projects and work collaboratively across the wider People team to deliver meaningful improvements.

What You'll Need to Thrive

Essential

• Significant experience managing complex end-to-end employee relations cases within a fast-paced environment, backed by up-to-date knowledge of UK employment law.
• Strong advisory and coaching capability, with a proven ability to constructively challenge managers and balance commercial risk with employee experience.
• Sound judgement and the confidence to navigate sensitive or ambiguous situations with limited direction.
• An analytical mindset, with experience using case data, employee feedback, and people trends to identify root causes and deliver proactive HR solutions.
• Strong organisational skills and attention to detail, including the ability to maintain accurate documentation, meet deadlines, and deliver consistently across multiple priorities.
• Excellent written and verbal communication skills, with the ability to explain complex or sensitive information clearly to a range of audiences.
• A high level of discretion and professionalism when handling confidential employee information.
• A collaborative and adaptable approach, with experience building trusted partnerships across teams and influencing without direct authority.
• Confidence using HR systems and digital tools to manage work, identify insights, and improve the employee and manager experience.

Nice to Have

• Experience supporting commercial, operational, or technology-led business units.
• Broader exposure to, or an interest in, HR Business Partnering and organisational design.
• Experience supporting employee listening, engagement, or retention initiatives.
• Experience improving HR guidance, self-service tools, or digital processes to increase adoption and make support easier to access.
• Familiarity with people analytics or AI-enabled tools and an interest in how emerging technology can improve HR decision-making and operational efficiency.

Why Join Us?

At Deliveroo, you'll do work that matters, solving real-world problems in a three-sided marketplace that's constantly evolving.

We offer:

• Make a visible impact every day
• Learn fast in an entrepreneurial environment
• Build a career, not just a role
• Deliver together in an inclusive culture