Description
We are looking for a Senior Commercial Deal Desk Analyst to help build and scale 1Password's Commercial Deal Desk capability within Revenue Operations.
You will partner with Sales, Finance, Legal, and cross-functional teams on complex commercial decisions, while turning what you learn into clear processes, guidance, and tools that help teams move faster with confidence.
Responsibilities:
- Partner with Enterprise Account Executives (AEs), Sales Managers, Finance, Legal, and Revenue Operations on complex, non-standard, and high-impact deals.
- Advise on deal structure, pricing, terms, discounting, approvals, amendments, renewals, co-terms, ramps, bundled products, and other commercial considerations.
- Review and execute deal submissions in Salesforce CPQ/Revenue Cloud, ensuring quotes and contracts are accurate, complete, and ready for approval and invoicing.
- Build the foundations of the Commercial Deal Desk, including intake processes, approval routing, discount governance, exception handling, service-level agreements (SLAs), and documentation.
- Create playbooks, training materials, office hours, and practical guidance that help sales teams navigate commercial processes and quoting tools.
- Identify opportunities to improve workflows through automation, AI tooling, and CPQ configuration, while partnering with technical teams to implement scalable solutions.
- Use deal data and Key Performance Indicators (KPIs) to identify bottlenecks, improve deal quality, and recommend changes that support efficient, sustainable growth.
Requirements:
- 4+ years of experience in Deal Desk, Revenue Operations, Commercial Finance, or a related function within a Business-to-Business (B2B) Software as a Service (SaaS) environment.
- Hands-on experience with Salesforce Customer Relationship Management (CRM) and Salesforce Configure, Price, Quote (CPQ)/Revenue Cloud, including resolving complex quoting and cross-object issues.
- Strong understanding of commercial deal structures, including annual recurring revenue (ARR), multi-year agreements, amendments, renewals, co-terms, ramps, stub billing, bundled products, and discounting.
- Demonstrated ability to build or improve processes, documentation, approval workflows, and commercial policies in an evolving environment.
- Sound commercial judgment and the ability to balance customer and seller needs with pricing discipline, revenue integrity, and business risk.
- Strong cross-functional communication skills, with the ability to influence effectively without formal authority and explain complex commercial concepts clearly.
- Experience using artificial intelligence (AI), automation, or workflow tools to reduce manual work and improve the quote-to-cash process is preferred.
What we offer:
- Annual base salary between £60,000 GBP and £84,000 GBP.
- Immediate participation in 1Password's benefits program (health, dental, pension, and many others).
- Utilization of our generous paid time off.
- An equity grant.
- Participation in our incentive programs.
Our culture:
- We prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
- You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution.