Description
The Food & Beverage team at Target enables a consistent experience for guests by ensuring product is fresh, in stock, available, and accurately priced and signed on the sales floor.
As a Food & Beverage Team Leader, you will have the opportunity to develop skills in guest service, food safety, inventory management, and team leadership.
Responsibilities:
- Deliver guest experience commitments to create an Easy, Inspiring, and Friendly guest experience
- Ensure every team member understands and consistently delivers on Target's guest experience commitments and consistent operations
- Actively observe and provide feedback to team members, holding them accountable while recognising great guest experience moments
- Review area guest, financial, and team outcome metrics to identify opportunities and take action to improve
- Plan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement
- Lead a guest-focused, efficient Food & Beverage team that strives to deliver the Food & Beverage standards
- Assess backroom and sales floor areas of Food & Beverage and Food Service on a daily basis
- Establish clear goals and expectations and hold team members accountable to those expectations
- Be a partner to the store leadership team through communication and collaboration
- Maintain a fresh, full, and food-safe area during all operating hours
- Assign daily tasks to team members based on planned workload and guest traffic patterns
- Validate and follow-up on team members' progress against their assigned prioritised workload tasks
- Lead and demonstrate a culture of executing all best practices
- Lead team huddles to communicate focuses and trends
- Develop and maintain partnerships with vendors to ensure clear expectations are established
- Remain up-to-date on relevant trends and products to educate team members
- Support your leader in the hiring and onboarding process of new team members
- Support guest services such as back-up cashier, order pick up, and Drive-up
- Demonstrate a culture of ethical conduct, safety, and compliance
- Lead and demonstrate a safety culture through modelling and recognising safe behaviours
- Model the execution of physical security processes to enhance the in-store security culture
- Support merchandise protection strategies across the total store
- Demonstrate inclusivity by valuing diverse voices and approaches
- As a key carrier, follow all safe and secure training and processes
- Occasionally assume store-level leadership on duty responsibilities
- Address all store emergency and compliance requirements
Requirements:
- Must be at least 18 years old or older
- High school diploma or equivalent
- Previous retail and/or food experience preferred, but not required
- Strong interest and knowledge of the Food & Beverage business
- Ability to lead and hold others accountable
- Ability to communicate on multiple frequency devices and operate handheld scanners and other technology equipment as directed
- Ability to work independently and as part of a team
- Ability to manage workload and prioritise tasks independently
- Capability to remain focused and composed in a fast-paced environment
- Welcoming and helpful attitude toward all guests and other team members
- Effective communication skills
Physical demands:
- Access all areas of the building to respond to guest or team member issues
- Interpret instructions, reports, and information
- Accurately handle cash register operations as needed
- Climb up and down ladders if needed
- Scan, handle, and move merchandise efficiently and safely
- Flexible work schedule (e.g., nights, weekends, and holidays)
- Reliable and prompt attendance necessary
- Ability to work in environments that will include refrigeration and freezer temperatures and conditions
- Capable of working in and exposure to varying temperatures, humidity, and other elements
- Ability to remain mobile for the duration of a scheduled shift