Description
By joining Sedgwick, you'll be part of a global organisation that provides world-class customer service and support to people around the world who are facing the unexpected.
As a Patient Care Coordinator, you will provide exceptional service delivery to clients and patients through processing referrals in the delivery of medical goods and services.
Responsibilities:
- Reach out to patients to confirm demographic information, provide updates on referrals, and confirm delivery of goods or services
- Communicate with vendor partners, claims adjusters, and nurse case managers to provide updates on referrals
- Procure vendor partners for each referral as needed
- Make or take phone calls on existing or new referrals
- Provide quotes to clients for approval and follow up on quotes already sent
- Confirm billing information and move referrals to be billed
- Process referrals per state regulations and workers compensation guidelines
Additional Responsibilities:
- Perform other duties as assigned
- Support the organisation's quality program(s)
- Travel as required
Qualifications:
- High school diploma or GED required
- Two years of industry experience in healthcare network and patient care scheduling or equivalent combination of education and experience
- Strong customer service skills
- Strong critical thinking skills
- Excellent oral and written communication skills
- PC literate, including Microsoft Office products
- Analytical and interpretive skills
- Strong organisational skills
- Excellent interpersonal skills
- Ability to create and complete comprehensive, accurate, and constructive written reports
- Ability to work in a team environment
Work Environment:
- Consideration will be given to reasonable accommodations
- Mental demands include clear and conceptual thinking, excellent judgment, and ability to handle work-related stress
- Physical demands include computer keyboarding and travel as required