Description
Job Description
As a Renewals Specialist, you will partner with account teams and cross-functional stakeholders to protect and grow Stripe's revenue. This is an analytical role at its core. You will combine quantitative analysis and financial modeling with user context to assess renewal options, identify risks and opportunities, and help teams make well-supported commercial decisions.
Responsibilities
- Partner with Account Executives to develop and execute strategies for retaining and expanding revenue from existing users.
- Manage a portfolio of upcoming renewals, tracking milestones, risks, dependencies, and stakeholder actions.
- Analyze historical pricing, product usage, account performance, and contractual terms to develop renewal recommendations.
- Build financial models and renewal scenarios that clarify commercial tradeoffs and support data-driven decisions.
- Partner on deal strategy and negotiation planning for large or complex renewals, providing analysis and a clear point of view to support commercial negotiations led by Account Executives.
- Identify retention risks, expansion opportunities, and changes in user needs by combining feedback from Sales and Customer Success with account-level data.
- Support accurate, timely quote and proposal development with account teams and cross-functional partners.
- Build strong working relationships across Sales, Customer Success, Deal Pricing, Deal Strategy, and the technical and operational teams involved in the renewal lifecycle.
- Report on renewal performance, risks, and recommendations through clear weekly, monthly, and quarterly updates.
- Identify and implement scalable improvements to renewal workflows through tooling, automation, and the responsible use of AI-assisted solutions.
- Contribute to a team culture grounded in ownership, integrity, intellectual honesty, and collaboration.
Requirements
- 3+ years of experience in renewals, strategic account management, sales, customer success, or a related field, ideally in a high-growth technology environment.
- Strong analytical and critical-thinking skills, including proficiency in Excel or Google Sheets and experience building financial models, pricing analyses, or business cases that turn complex data into clear recommendations.
- Sound business judgment, with the ability to weigh competing priorities, risks, and tradeoffs in ambiguous situations.
- Strong interpersonal, written, and verbal communication skills, with the ability to build trust and influence partners without direct authority.
- Demonstrated ability to collaborate across functions while constructively challenging assumptions and helping teams reach sound decisions.
- Strong organizational and time-management skills, with demonstrated experience prioritizing multiple time-sensitive workstreams, meeting deadlines, maintaining accuracy, and improving the processes that support the work.