Description
We’re Workday, a Fortune 500 company and a leading AI platform for managing people, money, and agents. We're shaping the future of work so teams can reach their potential and focus on what matters most.
About the Team The Workday Success Plans Team creates programs to help customers drive business value from their Workday applications. The team delivers various programs and services, ranging from feature demonstrations to full feature deployments.
About the Role As a Sr. Reporting & Analytics Consultant (FIN) - Workday Success Plans, you will work directly with customers through targeted micro-consulting engagements to help solve their business needs using the Workday application. You will act as a trusted Workday advisor, assisting customers with how-to questions, troubleshooting, and guiding customers through configuration, and providing feature demonstrations.
Primary responsibilities of this role include:
- Conducting research to ensure understanding of customer questions and related Workday concepts.
- Delivering small scope consulting in response to customer requests; providing configuration guidance, demonstrations, considerations, tips & tricks.
- Troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements.
- Clearly and effectively communicating responses and value to customers.
- Creating and delivering customer presentations on how to use Workday features to achieve business goals (Accelerator Webinars).
- Offering tailored one-on-one guidance to inform and guide customers along a path to success (Optimization Packages).
- Providing one-on-one consulting guidance to accelerate customer feature adoption (Feature Accelerator).
- Reviewing customer tenants to identify adoption opportunities (Feature Adoption Tenant Reviews).
- Completing and maintaining product expertise and Workday Certification(s) along with familiarity with Workday roadmap.
- Keeping up to date with industry practices and the ability to engage with our customers on those topics.
- Helping drive the creation of new programs to drive customer feature adoption.
In addition to delivering Workday Success Plans services, our Workday professionals will also deliver other Customer Enablement services, such as:
- Office Hours to conduct appointment-based consulting engagements providing guidance and product expertise to customers
- Perform configuration and business requirements reviews with a detailed deliverable calling out opportunities for optimization
- Provide one-on-one customer configuration designs
- Deployments including full deployment of Workday features
- Ability to travel up to 20%
About You
Basic Qualifications:
- 5+ years of IT implementation experience
- 5+ years of experience with Workday Financials Reporting (composite reporting, building out reports, etc.)
- 2+ years of software consulting experience.
Other Qualifications:
- Workday Certification or ability to certify in at least one of the following: Workday Reporting, Workday Financials, PRISM
- Ability to gain a thorough understanding of Workday concepts as new features are released
- Ability to distill complex concepts into understandable presentations for our customers
- Ability to multitask and work on multiple engagements and deliverables simultaneously
- Strong critical thinking skills so as to understand complex, technical process issues and facilitate/influence decision making
- Excellent verbal and written communication skills in English
- Bachelor’s degree or relevant work experience required. Advanced degree preferred.