We are seeking a Helpline Advisor to join our team at the Circle National Enquiry Centre in Glasgow.

As a Helpline Advisor, you will handle high-volume inbound enquiries via telephone, email, and web-based platforms from various key stakeholders.

Your main duties will include:

Handling high volume inbound enquiries
Consistently meeting key performance indicators
Using multiple CHG systems to book, re-schedule, and cancel appointments
Liaising with Consultants, medical secretaries, and CHG hospital staff to meet customers' needs and provide the best customer experience
Demonstrating excellent attention to detail to accurately record data across multiple CRM systems
Making outbound calls to patients and other key stakeholders to convert enquiries

To be considered for this role, you should:

Have Maths and English GCSE at grades A to C or equivalent functional skills level 2 evidence
Be proficient in using a PC, including software and systems
Have previous experience working in customer service or sales roles

In return, Circle Health Group offers a competitive starting salary of £24,947 per year and a wide range of employee benefits, including:

25 days holiday per year + bank holidays, increasing to 30 days with service
Private Pension Scheme
Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
Friends & Family Hospital Discounts
Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
Non-contributory life insurance
Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
Access to resources, tools, and services to support your wellbeing
Employee recognition programmes
Industry-leading training and development opportunities

Helpline Advisor

Skills