Description
We are seeking an experienced, part-time GP Receptionist/Administrator to join our friendly and busy team at PHGH Doctors, a NHS organisation based in London.
The successful candidate will be organised, calm under pressure, confident on the telephone, and able to work independently as well as part of a team. Previous experience in a GP practice is preferred, along with good administrative skills and a commitment to providing a helpful, professional and compassionate service to our patients.
This is a permanent, part-time position with the following working hours:
- Monday to Thursday: 12:30 pm - 6:30 pm
- Friday: 8:30 am - 6:30 pm
Flexibility to cover colleagues' annual leave is also required.
Main duties of the job:
- Providing front-desk reception and dealing with patient queries
- Answering telephone calls and booking appointments
- Supporting the GP on duty with triage administration
- Actioning online requests and following up queries
- Managing clinical documents
- Carrying out general administrative duties
- Working independently and as part of a team
- Maintaining patient confidentiality at all times
- Prioritising workload and remaining calm in a busy environment
Person Specification:
- Good communication and telephone skills
- Ability to deal with patients in a polite, helpful and professional manner
- Ability to work independently and as part of a team
- Good organisational skills and ability to prioritise workload
- Ability to remain calm and work effectively in a busy environment
- Good IT and administrative skills
- Commitment to patient confidentiality
Salary: £13 an hour