Description
We are looking for individuals who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Solutions, while providing high-quality service with a helpful, professional attitude.
This particular project involves assisting clients with inquiries on debit card incentives, orders, and balances.
You will work from home using your own device, handling inbound calls in a timely manner, following communication scripts, identifying customers' needs, and providing solutions.
Qualifications:
- Previous 3-6 months of customer service or customer support experience preferred
- Previous 3-6 months of call center or office background experience a plus
- Basic computer skills
- Quick learner, able to work independently
- Strong phone and verbal communication skills, along with active listening
- Must be 18 years of age
- A background check applicable with state and federal laws will be required
Responsibilities:
- Manage large amounts of inbound calls in a timely manner
- Follow communication scripts when handling different topics
- Identify customers' needs, clarify information, research, and provide solutions and/or alternatives
- Access company and client resources provided to accurately handle the call
- Seize opportunities to upsell products when they arise
- Skillfully change from one task to another without loss of efficiency or composure
- Be available at your desk, maintaining punctuality and attendance at all scheduled times
- Remain positive and professional in all customer interactions
- Flexibility to cross-train as requested
Bring Your Own Device (BYOD):
- This position requires you to provide your own equipment and workspace.
- Must have verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).
Hardware/Software Requirements:
- Processor: Intel Core i5-8250U Series or greater
- Memory: 8GB on Windows 10 or 11 64 bits
- Screen Resolution: 1280x768 or higher, dual monitors required
- USB DSP headset
- Up-to-date antivirus software must be installed on the platform and a recent scan completed.
- Firewall must be enabled.
- Must be hardwired to your modem or router; no Wi-Fi or extenders.
Additional Information: Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.