Description
As an Account Manager 2 (AM2) at PayPal, you will own the end-to-end commercial relationship for around 200 small business merchants, protecting existing transaction margin and driving growth through consistent, systematic servicing, retention, and selling.
Key Responsibilities:
- Drive demand generation and qualification through cold calling, email outreach, and inbound lead response.
- Negotiate and close contracts, addressing legal, financial, and technical concerns effectively.
- Conduct thorough discovery to analyze customer needs and present pre-packaged solutions and use-cases.
- Maintain a rigorous pipeline with accurate forecasting and regular reporting on pipeline status and revenue forecasts.
- Collaborate across departments to ensure alignment and leverage customer insights to optimize offerings.
Requirements:
- 3+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience.
- Structured, organised, and able to plan and segment a large customer book while keeping follow-through and service quality high.
- Skilled in customer and commercial conversations , building trust, identifying needs, and converting the right opportunities without losing customer focus.
- Comfortable using AI, data, and playbooks to make sound trade-offs and escalate at the right time when several things need attention at once.
- A reliable team collaborator who keeps records, pipeline, and follow-ups accurate and aligned with internal stakeholders.
What You'll Do:
- Be the single point of contact for your merchants, owning commercial outcomes end to end.
- Use AI-powered tools to spot growth, cross-sell, and risk opportunities across your book.
- Keep pipeline, forecast, and portfolio health reporting accurate, and share effective practices with fellow AM2 colleagues.
- Coordinate internal teams to resolve merchant needs, and decide the right action when standard process isn't enough.
Benefits:
- Comprehensive, choice-based programs to support all aspects of personal wellbeing,physical, emotional, and financial.
- Generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.
- Balanced hybrid work model offering 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace.