Description
TaskUs is seeking a Learning Experience Leader (Technical Tainer) to design and expand training and development programs aligned with product-specific training methodologies and initiatives. As a Learning Experience Leader, you will create and maintain a positive and professional learning environment in the organization.
Key Responsibilities:
- Set standards and expectations through conduct, work ethic, integrity, and character
- Create and deliver end-user, partner, and distributor training, including curriculum, training, and exams
- Deliver technical preparatory training for expert technical support and desktop support personnel
- Accomplish projects and motivate trainees through effective training
- Continuously improve training programs and learning opportunities across the organization
- Amend and revise training programs with product development and internal departments
- Act as a subject matter expert to develop and maintain technical training documentation, knowledge base articles, and instructional materials
- Develop and execute high-impact induction and ongoing enablement programs for specialized engineering roles
- Monitor and review trainees' progress through questionnaires and discuss with their managers
- Ensure statutory training requirements are met and understand e-learning techniques
- Research and present new technologies and methodologies in workplace learning
- Ensure all trainees adhere to the company's Code of Conduct
Preferred Qualifications:
- At least 1-2 years of working experience in a related field (training or teaching experience)
- Solid understanding of conferencing fundamentals, in-app generative and agentic AI features, and IT systems and equipment
- Proven track record creating training assets covering core product usage and AI prompt/feature adoption
- Skilled technical writer able to document problems and solutions
- Strong time and project management skills, excellent oral and written communication skills, and fluency in English
- Energetic, enthusiastic, and creative, with strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills
Education/Certifications:
- Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, IT/Computer-related course, or related field
Work Location/Work Schedule/Travel:
- Anonas, Quezon City
- 100% onsite work setup
- GY Schedule (Rotational as needed)