Description
We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.
The Asset Protection Coordinator (APC) improves the retail customer experience and mitigates company losses to external theft in their assigned store.
Primary Job Duties & Responsibilities:
- Provides attentive, friendly customer service. Greets all customers, provides answers to general customer questions, and assists with opening and securing locked shelves and showcases per customer requests.
- Moves throughout the store to monitor assigned store(s) for activity that causes the loss of CVS Pharmacy assets/products. Communicates with Store Management about observations and asks Store Management for guidance/assistance if theft is suspected. Does not apprehend suspected shoplifters.
- Inspects high-risk product categories regularly to detect and deter theft activity.
- Ensures use of approved asset/product protection equipment and the security labeling program.
- Prepares External Theft reports in Auror system as incidents occur and monitors feeds to gather and share intelligence on known repeat offenders with key stakeholders.
Required Qualifications :
- Physical abilities to support the essential functions of the role, such as able to stand and/or move throughout the store for the majority of work time.
- Excellent observational skills and able to recall and describe detailed facts.
- Able to engage and communicate well with customers and provide excellent customer service.
- Able to communicate effectively, both verbally and in writing.
- Work a flexible schedule that will include nights and weekends.
Responsibilities - % Time
- Provide customer service to prevent theft and reduce friction caused by product protection by unlocking and securing devices as needed - 60%
- External Theft Reporting and Review potential links of habitual offenders in Auror System. Proactive Intelligence Sharing with DAPL. ORC Team and Store Manager - 30%
- Monitor store compliance with AP related programs that prevent external theft. Take corrective action within this job description to remedy any vulnerabilities. Report findings to DAPL and Store Leadership. - 10%
Benefits:
This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.