Key Worker - New Beginnings

The New Beginnings Service is seeking a dedicated and compassionate Key Worker to provide trauma-informed, relationship-based support to expectant and potential parents who have experienced significant challenges, including previous care proceedings, trauma, or complex social care involvement.

As a Key Worker, you will:

• Manage a caseload of families facing complex challenges such as parenting difficulties, mental health, substance misuse, risk of homelessness or disengagement from education.
• Carry out family help assessments and develop SMART, outcome-focused plans in partnership with families.
• Deliver practical, evidence-based interventions, modelling positive routines, boundaries and problem-solving strategies in the home and community.
• Provide parenting guidance, advice and coaching across all stages of child development.
• Use trauma-informed and inclusive practices to build engagement, including with families who may be resistant.
• Chair family help meetings and contribute to case conferences, statutory reviews and court proceedings.
• Maintain accurate case records, reports and plans, ensuring they evidence progress and outcomes.
• Work in partnership with Social Workers, schools, health services, housing, Police and voluntary sector organisations.
• Manage and monitor care packages and direct payments for children with disabilities, ensuring support is effective and accessible.
• Uphold safeguarding standards at all times and escalate concerns appropriately.
• Help parents recognise their strengths, build resilience, strengthen support networks and access the services they need.

The ideal candidate will have:

• Experience working with children and families with multiple or complex needs.
• Strong engagement skills, with the ability to motivate families and build trust.
• Knowledge of safeguarding, child development and evidence-based family interventions.
• Resilience, persistence and creativity in overcoming barriers.
• The ability to manage a varied caseload, maintain clear records and deliver measurable outcomes.
• Confidence in chairing meetings, writing reports and working with partner agencies.
• Familiarity with trauma-informed practice and inclusive approaches.
• Proficiency in digital tools for casework and family engagement.

Benefits of working with us include:

• Flexible Working Hours
• 36 Hour Week
• Generous Holiday Entitlement
• Hillingdon Sports & Leisure
• Salary Sacrifice Schemes
• Cycle to Work
• Local Government Pension Scheme
• Perkbox Benefits
• Mental Health Support and Counselling Services
• Travel Support
• Trade Union Membership