Description
We are seeking a Customer and Trading Manager to lead our online picking and delivery team in-store. As a Customer and Trading Manager, you will be responsible for planning and orchestrating the delivery of an online picking and delivery team to ensure the success of the in-store online service.
You will be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in-store customers. You will collaborate with other managers to ensure the success of the shopping experience of the overall store.
The online teams work early mornings with picking items for deliveries usually taking place from 04:00 – 08:00.
Responsibilities:
- Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service
- Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in-store customers
- Collaborate with other managers to ensure the success of shopping experience of the overall store
- People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate
Requirements:
- Previous line management responsibilities in a fast-paced, operational environment
- Provides brilliant customer service and coaches a team to do the same
- Delivers KPI's or other performance indicators
- Can manage disciplinaries, performance issues or other similar employee relations issues
- Leads operations and comfortable doing this alone in the absence of more senior management
Benefits:
- Salary will be dependent upon your experience as well as the store size, complexity and location
- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks
- An annual bonus scheme based on our, and your, performance
- Free food and hot drinks provided for Colleagues in all our stores
- Generous holiday entitlement, maternity and paternity leave
- Pension – we’ll match 4-7.5% of your pension contributions
- Sainsbury’s share scheme – build up an investment at discounted rates
- Wellbeing support – access to emotional support, counselling, legal and financial advice
- Colleague networks – link with like-minded people to help fulfil your potential