Description
This Business Analyst is responsible for analyzing customer subscription lists and identifying the most cost-effective method to deliver products to customers. The role involves compiling shipping charges for billing on legal and 3rd party work.
Key Responsibilities
- Analyze data to identify the most cost-effective method of subscription delivery.
- Utilize system knowledge to investigate problems and identify root causes and solutions to open issues.
- Use SAP Customer/Subscriber Lists or other source data to create compliant shipping lists in BCC Software.
- Update shipping records and associated costs by extracting data and summarizing for 3rd party billing.
- Ensure process execution is in line with SOX compliance.
- Proactively build relationships with stakeholders, internal and external customers.
- Understand the requirements for USPS compliance with all periodical permits required for customer subscription lists.
- Liaise with national USPS, UPS, FedEx personnel and carriers for issue resolution.
- Assist in the development, testing, implementation, and coordination of special customer requests.
Required Qualifications
- Excellent communication and analytical skills.
- Highly motivated, driven to achieve results, and able to work independently.
- Ability to work effectively in a matrixed organization and manage multiple tasks.
- 2-4+ years of experience with Associates/Technical degree, or 5+ years of related work experience post high school.
Preferred Qualifications
- Knowledge of SAP.
- Knowledge of shipping processes, USPS, UPS, and FedEx ship methods.
What's in it For You?
- Compensation: 2nd shift differential of $4.00 per hour, 3rd shift differential of $5.00 per hour, and a bonus plan.
- Flexibility & Work-Life Balance: Flex My Way policy, work from anywhere for up to 8 weeks per year.
- Career Development and Growth: Grow My Way programming, on-the-job coaching, leadership capability development, Harvard Management Courses.
- Industry Competitive Benefits: comprehensive benefit plans, 3 weeks vacation, 10 sick days, 9 company holidays, uniform and laundry service, Mental Health Days off, access to Headspace app, retirement savings, tuition reimbursement.
- Culture: award-winning reputation for inclusion and belonging, flexibility, work-life balance.
- Social Impact: Social Impact Institute, two paid volunteer days off annually, pro-bono consulting projects, Environmental, Social, and Governance (ESG) initiatives.