Description
We are seeking a Senior Customer Experience Manager to work with our Customer Experience Director and multiple stakeholders to define, govern, and measure the end-to-end customer experience.
Key Responsibilities:
- Influence others to adopt a different perspective and anticipate potential objections
- Oversee ad-hoc quantitative and qualitative research projects
- Solve complex issues requiring in-depth evaluation
- Integrate best practices and apply advanced technical skills
Required Skills & Qualifications:
- 7 years of experience in marketing research defining and implementing CX measurement protocols
- Demonstrated ability to influence business objectives to improve customer experience
- Analytic skills with ability to use data to influence others
- Expertise with Excel, PowerPoint, and Power BI
- Bachelor's degree in business, mathematics, or sciences
Preferred Experience:
- Understanding of the healthcare industry
- Previous experience working in a SaaS organization
We offer a salary range of $113,000 - $126,000 per year, plus bonus and benefits.