Description
The Boeing Company is seeking a Classified Help Desk Manager to lead the Information Technology (IT) support professionals in the St. Louis region.
The selected candidate will be responsible for ensuring high-quality technical support for proprietary programs, driving operational excellence, and meeting compliance and regulatory needs in a fast-paced environment.
Responsibilities:
- Guide and lead a team of dedicated IT Helpdesk professionals, fostering a collaborative and customer-focused culture
- Coach and mentor team members to develop their technical and interpersonal skills, ensuring motivated and fulfilled careers
- Oversee daily helpdesk operations, including ticket management, escalation procedures, and service level adherence
- Lead projects to improve helpdesk processes, implement new support technologies, and meet program, compliance, and security requirements
- Provide consultation and support to business leaders, ensuring their technology needs are met efficiently
- Develop and execute process improvement plans, implement policy changes, set operational goals, and acquire resources to continuously improve service delivery
- Reduce risk by managing the portfolio of support solutions at the highest levels of modernization
Basic Qualifications:
- At least one year of experience in a leadership role or completion of the Boeing internal course “Exploring Leadership”
- Ability to obtain access to Special Access Programs (SAP)
- Bachelor’s degree or higher
- 3+ years of experience resolving IT issues in an IT Help Desk role, function or similar
- 3+ years of experience coaching, mentoring and providing developmental opportunities to enhance employee performance within their organization
- 3+ years of experience in using project management methodologies, including developing project plans, performance management, and managing issues and risks
Preferred Qualifications:
- 3+ years of experience supporting closed areas or classified networks
- 3+ years of experience working within an Agile environment
- Experience with ITIL or similar helpdesk frameworks
Benefits:
- Competitive base pay and variable compensation opportunities
- Health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work