Description
We are seeking a highly skilled and results-driven Sr. Program Manager, GTM Platform Operations to lead, oversee, and optimize end-to-end operations, security, compliance, and program delivery across our Business Technology (BT) Go-To-Market (GTM) Platform ecosystem.
In this high-impact strategic role, you will be responsible for driving complex operational and strategic programs, establishing robust governance frameworks, and partnering with cross-functional leadership both within and outside the BT organization.
Key responsibilities include:
- Partnering with different Operations, Security, Infrastructure, and BT delivery teams to drive operational excellence and platform support across the GTM Platform ecosystem.
- Overseeing day-to-day GTM platform operations including sprint delivery, cross-functional intake ensuring high availability, performance stability, and operational readiness across Salesforce environments and connected GTM applications.
- Leading program governance for security, compliance, internal controls, and federal government platform requirements across the GTM technology stack.
- Establishing and maintaining robust change management, release governance, and environment management frameworks for smooth deployment of platform capabilities.
- Managing major operational incidents, cross-functional risk mitigation, and root-cause analysis in collaboration with Cyber Security, Operations, and Engineering teams.
- Driving continuous process improvements, operational SLAs/KPIs, and platform optimization initiatives to support global GTM team members effectively.
- Coordinating release management and readiness activities, ensuring seamless rollouts, thorough testing validation, and minimal disruption to business operations.
- Facilitating cross-functional operational alignment between business stakeholders, internal controls, CyberDefense, and developer infrastructure teams.
- Establishing a structured operating rhythm with our offshore delivery center to execute and deliver key initiatives successfully.
The ideal candidate is a strong IT Program Manager with deep experience with GTM (Salesforce) technology experience, excellent business engagement skills, strong technical judgment, and a proven ability to collaborate across many stakeholders in a large organization.
Basic qualifications include:
- 8+ years of experience in information systems, enterprise applications, IT program management, or related technical leadership roles.
- 8+ years of experience partnering directly with cross-functional, globally distributed teams,including Program Managers, Developers, and Business Analysts,to deliver enterprise-scale solutions across the GTM (Salesforce ecosystem).
- 8+ years of experience supporting enterprise information systems, core operational infrastructure, or IT program management functions.
- 8+ years of experience owning technology roadmaps, IT program governance, complex delivery execution, and strategic system outcomes.
- 8+ years of experience with core enterprise information systems, cloud platforms, integration architecture, or enterprise management tools.
Workday offers a competitive salary range of $143,800 - $215,800 USD for this role, depending on location and experience. The company also provides a comprehensive benefits package, including a bonus plan and stock grants.
Workday is an equal opportunity employer and welcomes applications from diverse candidates.