Description
We are looking for an Operations Analytics Lead to spearhead data-driven decision-making across our merchant strategy and control tower operations.
About the Role In this role, you will bridge the gap between high-level business strategy and technical execution,autonomously translating complex operational challenges into analytical models, automated dashboards, and actionable business insights.
Critical Tasks
- Translate Business Goals to Analytical Roadmaps: Autonomously identify operational bottlenecks and translate strategic business priorities into concrete analytical frameworks and end-to-end project deliverables.
- Design & Own Core Strategic Analytics: Drive foundational initiatives, including the annual review and revamp of Merchant frameworks, metric thresholds, and acquisition funnel tracking.
- Deliver Actionable Business Insights: Go beyond reporting data to uncover root causes and commercial trends and provide structured, executive-ready recommendations to leadership.
- Build & Automate Scalable Dashboards: Conceptualize, build, and maintain robust reporting pipelines and interactive dashboards from scratch to monitor cross-channel operations.
- Maintain Data Integrity & Queries: Write clean, efficient SQL queries, manage automated data transformation scripts in Python, and collaborate with engineering/data platform teams on database hygiene and lineage.
- Collaborative Mentorship: Act as an informal technical lead and mentor to junior analytics team members, guiding best practices in SQL/Python scripting, query optimization, and analytical problem-solving.
Qualifications
- Minimum 5+ years of relevant experience in Business Intelligence, Data Analytics, Operations Analytics, or Strategy Consulting within high-growth tech, e-commerce, or on-demand platforms.
- Technical Mastery:
+ Advanced proficiency in SQL (complex joins, CTEs, window functions, query performance optimization). + Strong programming proficiency in Python for data manipulation, cleaning, and automated analysis (Pandas, NumPy). + Proven track record building executive-facing dashboards in modern BI tools (e.g., Tableau, Power BI, Superset).
- Demonstrated ability to take ambiguous business problems and translate them into structured quantitative insights with clear commercial "so-what" takeaways.
- Proven to lead analytical projects end-to-end while aligning cross-functional operational stakeholders.
- Excellent verbal and written skills in both Bahasa Indonesia and English.
Additional Information
- Life at Grab: We care about your well-being at Grab, here are some of the global benefits we offer:
+ Term Life Insurance and comprehensive Medical Insurance. + GrabFlex, create a benefits package that suits your needs and aspirations. + Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave. + Confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. + FlexWork arrangements such as differentiated hours.