Description
We are seeking a Licensed Insurance Advisor for Home & Auto to join our team. As a trusted voice on the other end of the phone, you will provide insurance advice and options to help clients protect what's important to them.
Responsibilities:
- Provide insurance advice and solutions to clients based on their needs through inbound calls
- Exhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact
- Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations
- Demonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies
- Use procedures effectively and seamlessly during conversations with clients
- Cultivate and maintain relationships with partners to work as one RBC team
Requirements:
- Willingness and ability to successfully obtain the Quebec Damage Insurance certificate delivered by l'Autorité des marchés financiers and the General Insurance License for Ontario Other Than Life and other provinces
- Bilingualism (English and French) required
- High level of reading, comprehension and speaking in both languages
- Exceptional customer service skills with the ability to build strong relationships and connect with clients
- Flexibility to work all shifts within the hours of operation
- Digital literacy across a broad range of services
Nice-to-have:
- Possession of the Quebec Damage Insurance certificate delivered by l'Autorité des marchés financiers
- Post-secondary education
- Knowledge of insurance products
- Customer service and/or sales experience in a contact centre environment
What's in it for you:
- Working with an award-winning team
- A comprehensive Total Rewards package that prioritizes your overall wellbeing
- Work where you belong as part of a supportive, inclusive team and company
- Leaders who are invested in your success and provide opportunities to learn, grow and try new things
- Flexible work arrangements and leaders who support your needs
- An opportunity to have real impact on the lives of our clients and the communities we serve
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