Description
We believe that businesses of all sizes deserve better financial and payment products and services.
Zeller is searching for a Payment Operations Analyst to join our team. Reporting to the Payment Operations and Treasury Lead, you'll play an instrumental role in shaping and growing Zeller's payment operations. This is a hands-on, strategic position where you'll be a key part of ensuring our payment processes are seamless and secure.
Responsibilities
- Disputes Management: Monitor and manage the dispute process for various payment rails, including Mastercard, Visa, FPS, and BACS, whilst ensuring compliance and high customer satisfaction.
- Reporting & Governance: Ensure daily and monthly reconciliation of internal accounts is accurate and timely, perform payment rails reporting in compliance with regulatory obligations, and continuously recommend and enhance procedures.
- Stakeholder & Merchant Relations: Serve as the primary contact and escalation point for payment scheme inquiries and business-as-usual projects, and coordinate with merchants for debt recovery.
Experience and skills
- Minimum 2 years of experience in payment operations
- Understanding of UK safeguarding rules
- Proficiency in card dispute resolution, as well as BACS and FPS dispute processes
- Experience in implementing process improvements and handling escalation procedures
- Excellent communication and stakeholder engagement skills
- Highly organised, disciplined, and detail-obsessed
- Proven reliability in data processing, problem-solving, and meeting deadlines
Bonus points
- Experience in high-growth environments, Financial Services, or EMI/Payments
- Proficiency in SQL and BI tools
Additional Information
Like the rest of the team, you'll benefit from:
- An opportunity to shape and build the future of Zeller from the ground up in the UK
- A competitive salary package, including equity from an early stage
- A balanced, progressive, and supportive work environment
- Endless learning and development opportunities
- Excellent parental leave and other leave entitlements
- Being part of a fast-growing and ambitious scale-up