Description
We are seeking a Sr. ServiceNow Developer to support the Global Solutions Management – Operations II (GSM-O II) contract at DISA. The successful candidate will perform configuration, development, support, and maintenance of the ServiceNow implementation, working with external and internal stakeholders to understand, propose, and deliver digital transformation solutions.
Responsibilities:
- Support the standup, configuration, and implementation of ServiceNow dashboards and Kibana dashboards
- Create and maintain Forms, Reports, Views, Workflows, Groups, and Roles
- Create, maintain, and enhance Dashboards and reporting, including scheduled reports
- Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc.)
- Coordinate and support application and platform upgrades
- Assist with design, creation, and business process flows tied to dashboarding capabilities
- Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies
- Perform necessary tasks to design and configure ServiceNow and Kibana functional dashboard and reports
- Support business process re-engineering activities to translate user stories into capability that can be released to the end user
- Identify trends and find patterns in unstructured and semi-structured customer data
- Interact with the customer to address Systems Engineering technical considerations and associated problems, issues, or conflicts
- Develop, configure, and customize the ServiceNow and Kibana platform to fit business requirements
- Troubleshoot and resolve problems
- Orchestrate and automate tasks
- Design and build ServiceNow and Kibana dashboards and integration to other applications and platforms
- Foster strong cross-functional collaboration among engineers, developers, analysts, and other team members
- Follow documentation best practice policies, procedures, and process throughout development
- Collaborate with cross-functional teams to gather input to support ongoing business needs for ServiceNow and Kibana configuration, implementation, and support
- Review and apply additional UI/UX requirements from external and internal teams
- Utilize available programming methodologies and languages and adhere to coding standards, procedures, and techniques
- Support data migration as needed
- Design and implement solutions following established Configuration Management policies and standards
- Integrate data from multiple data sources into a unified CMDB
- Work with and mentor junior developers
Requirements:
- US Citizenship
- Active DoD Secret clearance
- Security+ certification
- Bachelor's Degree with 8-12 years of relevant experience or master's with 6-10 years of prior relevant experience
- At least 6 years of experience with dashboarding capabilities
- At least 4 years of ServiceNow or Kibana development experience
- Experience with ServiceNow upgrades
- Excellent customer service skills and ability to work independently
- Strong communication skills
- Ability to multi-task and self-assign work in a fast-paced environment
Preferred Qualifications:
- ServiceNow Certified Application Developer
- Experience with Agile development and testing methodology
- Exposure to ServiceNow applications
- Experience with JIRA, Git, and Confluence
- Understanding of ITIL foundation or ITIL certified
- AWS cloud and ServiceNow certifications
- Experience working with large software systems
- Experience working with multi-disciplinary technical development teams
- Experience using SAFe as the agile development methodology