Description
Gong harnesses the power of AI to transform how revenue teams win.
The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams.
As a Commercial Revenue Architect at Gong, you will be a strategic partner to our customers, focused on driving revenue transformation from Gong’s AI Operating System.
Responsibilities
- Revenue Transformation Strategy: Partner with senior GTM leaders to design and execute strategies that modernize their revenue operations through Gong’s AIOS
- Workflow Architecture: Map current-state customer processes to AI-driven workflows that translate to revenue outcomes
- Adoption and Change Management: Execute adoption initiatives that drive behavior change and embed Gong into daily team rhythms
- Value Realization: Use data-driven insights to quantify measurable business outcomes that demonstrate Gong’s ROI and strategic value
- Renewal and Expansion Management: Own the renewal strategy and execution, partnering with cross-functional teams on growth
- Cross Functional Collaboration: Partner with internal teams to ensure an exceptional customer experience throughout the entire customer journey
Qualifications
- 1-3+ years of experience in a customer-facing role (e.g., customer success, account management, implementation, consulting)
- Track record of owning relationships with senior stakeholders (VP and C-suite) and owning value and ROI conversations
- Excellent communication, negotiation, and presentation skills
- Data-driven mindset with a focus on delivering measurable outcomes
- Passion for driving customer centricity and contributing to a high-performing work culture
Perks & Benefits
- Medical, dental, and vision plans
- Wellbeing Fund for flexible wellness stipends
- Mental Health benefits with covered therapy and coaching
- 401(k) program
- Education & learning stipend
- Flexible vacation time
- Paid parental leave
- Company-wide recharge days
- Work-from-home stipend
The annual OTE for this position is $90,000 - $120,000 USD.