Description
Due to changes in business needs, this hiring requirement is now for pooling purposes only. Further updates will be provided once we resume hiring for this role.
This role is open to candidates based in Metro Manila and Bacolod city.
As a Moderator, your mission is to create a safe and positive gaming environment for all players and communities. You will play a vital role in protecting gamers from harmful content, including harassment, hate speech, and unnecessary violence.
What are we looking for? Our Trust & Safety Moderator has a knack for the following skills:
- Communication: Moderate digital content, including text, images, and videos, with a keen eye for identifying harmful or inappropriate material. Collaborate with internal teams, addressing project-related requests and maintaining seamless communication channels.
- Analytics: Audit and assess interactions, ensuring they are rated accurately based on their severity level. Compile and report trends and improvement opportunities from audits, translating them into actionable data for process enhancements.
- Leadership: Actively participate in feature testing and tool improvements, contributing to the continuous refinement of content moderation practices.
- Optimism, hardiness, and stress resilience to maintain a positive attitude and adapt to changing circumstances with ease.
- Multitask and prioritize efficiently, ensuring tasks are completed promptly and effectively.
- Accountability and responsibility, taking ownership of assigned tasks and delivering results.
- Agility and willingness to change, embracing new ideas and approaches with a capability to adapt to evolving circumstances.
- Self-motivation, innovative, and analytical, with a keen eye for detail and accuracy, ensuring high-quality outcomes.
- Business: Identify errors and inconsistencies in relation to established procedures and protocols, maintaining adherence to best practices.
Requirements You'd be a great fit for this role if you have:
- Excellent written and verbal communication skills in English to effectively communicate with team members and stakeholders.
- Mastery in C1-C2 level LANGUAGE proficiency.
- Emotional stability, self-awareness, and strong auto-analysis skills to handle challenging situations with composure and make well-informed decisions.
- Optimism, hardiness, and stress resilience to maintain a positive attitude and adapt to changing circumstances with ease.
- Candidates with relevant experience as a Trust and Safety Moderator will have an advantage.
Nice-to-haves
- Experience in managing or moderating online forums/discord within the gaming space, either professionally or during your spare time.
Benefits Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.
Benefits for Manila employees:
- Non-taxable Allowances
- Vacation Leaves and Sick Leaves
- HMO and Life Insurance
- Annual Wellness Subsidy