IT Lead

Compensation

Estimated Base Salary CA$100K – CA$130K • Offers Bonus

Pay Transparency

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Please view the base salary range for this role below. The range listed is our expected compensation for the role. However, the pay offered may vary depending on a variety of factors including qualifications, job-related knowledge, skills, experience, and location.

Position Summary

Reporting to the Director of IT, the IT Lead will be responsible for owning our global network and providing technical direction to a growing IT team. This is a hands-on individual contributor role responsible for our network and VPN modernization, advising our senior systems administrators on which technical path to take, and mentoring the team on the technical side. You will also drive our SSO rollout and the integration of AI into business-critical systems.

This role is expected to leverage AI and emerging technologies to improve productivity, enhance decision-making, and continuously optimize how work is performed.

What You'll Be Doing:

• Own the network across our Vancouver, San Diego, and Dublin offices on our Cisco Meraki stack, and lead the evaluation and modernization of our remote access and network access architecture.

• Provide technical guidance to the IT team, advising senior systems administrators on network, architecture, and tooling decisions and supporting team members with technical questions and troubleshooting across networking, endpoint management, identity, and asset tracking.

• Drive the SSO integration roadmap across remaining applications, partnering with the platform owner to prioritize, sequence, and close out incomplete integrations.

• Improve the operational maturity of the IT service function:
• Own queue health, SLAs and escalation paths
• Establish monthly trend reporting, practical runbooks and lightweight change management
• Automate provisioning and deprovisioning tied to HR system events.
• Grow into ownership of the software lifecycle, including vendor renewals, onboarding requests, and cost reviews, with in-house training and support.
• Leverage AI and emerging technologies to improve productivity, streamline workflows, and identify opportunities for continuous improvement while ensuring the responsible, secure, and compliant use of AI tools.

• Lead hands-on integration of AI capabilities into business critical IT systems and workflows, using AI-assisted approaches to draft configurations, automation and runbooks while independently validating outputs against security policy and actual system behaviour.

What You'll Bring:

• Bachelor's degree in Information Technology, Computer Science, or a related technical field, or equivalent professional experience.

• 5–8 years of experience in IT operations, systems, or network administration, including at least 2 years in a senior technical role advising team members on technical decisions and troubleshooting complex issues.

• Clear, direct written and verbal communication, including the ability to explain technical trade-offs to senior engineers and non-technical stakeholders.

• Comfort owning ambiguous, cross-functional problems without an existing playbook.

• Coaching skills and the patience to build technical ownership in newer team members.

• Deep hands-on experience administering multi-site enterprise networks, including evaluating and rolling out modern VPN and zero-trust network access solutions such as mesh-based architectures.

• Strong technical background across networking, identity, and endpoint management, with the judgment to evaluate options and recommend a technical direction to senior administrators.

• Working knowledge of SSO and identity concepts (SAML, OIDC), plus experience building or improving change-management and documentation practices from a low baseline.

• Some experience with software procurement or vendor management, with in-house training to build the rest.

• Experience with the following tools/technology: Cisco Meraki networking, mesh VPN or zero-trust network access platforms, SSO and identity platforms (SAML, OIDC), endpoint management (Intune, Jamf, or equivalent), and ITSM tooling (Jira Service Management or similar).

• AI fluency: you build AI-assisted workflows into your own work, direct AI tools on real tasks, and verify their output with sound judgment before relying on it.

What We Offer

• Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process.

• Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity.

• Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.

• Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization.