Description
You will lead middle-mile transportation operations across GrabMart Indonesia, ensuring reliable, efficient, and cost-effective movement of inventory between suppliers, warehouses, dark stores.
Your primary goal is to maintain high service levels, fleet and carrier productivity, shipment visibility, and safe execution while improving network performance.
The Critical Tasks You Will Perform:
- Manage and improve end-to-end middle-mile movements, including linehaul, inter-hub transfers, replenishment routes, cross-docking, and scheduled store deliveries.
- Manage daily transport execution: route planning, dispatch, vehicle and capacity allocation, cut-off adherence, delivery tracking, exception management, and proof-of-delivery reconciliation.
- Manage third-party logistics partners, transport vendors, and drivers against agreed service, cost, safety, and compliance standards; lead performance reviews and corrective actions.
- Define and monitor key operational metrics such as on-time departure and arrival, fill rate, utilization, cost per trip, shipment accuracy, damages, cancellations, and failed deliveries, using root-cause analysis to drive improvements.
- Build operating standards, SOPs, control-tower routines, and escalation mechanisms that improve shipment visibility and protect product quality across the network.
- Partner closely with warehouse, inventory, commercial, finance teams to align demand, capacity, schedules, and peak plans.
- Lead incident and contingency management for delays, capacity shortfalls, weather or road disruptions, damages, and other operational risks, ensuring communication and recovery plans.
- Coach operations teams and vendor supervisors, promote a safety culture, and implement-improvement projects across middle-mile operations.
QUALIFICATIONS:
- 5+ years of experience in middle-mile, transportation, logistics, distribution, or supply chain operations within e-commerce, retail, FMCG, or a related sector.
- Proven expertise managing end-to-end transport execution, including linehaul or inter-hub transfers, route planning, dispatch, carrier management, and delivery exceptions.
- Demonstrated experience managing 3PLs or transport vendors, operational requirements, and driving partner performance through structured reviews and action plans.
- Experience with transport management systems (TMS), fleet or dispatch tools, GPS tracking, warehouse systems, and data dashboards.
- Strong stakeholder-management, with the ability to coordinate across warehouses, stores, carriers, and regional teams.
- Improve cost analysis logistics and optimization routing method.
- Fluency in Bahasa Indonesia and English.
- Bachelor's degree in Supply Chain Management, Logistics, Engineering, Business, or a related field.
Life at Grab:
- Term Life Insurance and comprehensive Medical Insurance.
- GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.
- Confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- FlexWork arrangements such as differentiated hours.