Description
As a Senior Technical Account Manager at Airwallex, you will be the trusted technical advisor for a portfolio of enterprise and high-growth customers across Europe.
You will sit at the intersection of product, engineering, and commercial teams, guiding complex API integrations, troubleshooting issues, and using data to drive adoption, expansion, and long-term retention.
Your responsibilities will include:
- Acting as the technical owner for a portfolio of customers integrating and scaling on Airwallex's platforms
- Building deep, hands-on expertise in Airwallex's payment, treasury, issuing, and embedded finance products
- Diagnosing and resolving complex technical and operational challenges
- Serving as a strategic technical partner for enterprise clients
- Planning and leading regular business and technical reviews
- Owning technical escalations for your accounts
- Partnering closely with Account Executives and Account Managers to identify and shape expansion opportunities
- Using product usage data, commercial metrics, and client health indicators to monitor account health
- Staying current on the European payments and fintech landscape
- Communicating complex technical concepts clearly and confidently to both technical and non-technical stakeholders
The ideal candidate will have:
- 5+ years in a technical customer-facing role within payments, fintech, SaaS, or financial services
- Strong technical foundation with solid understanding of APIs, SDKs, webhooks, and system integrations
- Proven, hands-on experience designing, implementing, and supporting integrations for payment or similar financial product stacks
- Demonstrated track record of diagnosing and solving complex technical and operational issues
- Experience acting as a trusted technical advisor to enterprise customers
- Evidence of a commercial mindset
- Fluency in English, with excellent written and verbal communication skills
The compensation package includes:
- £85K - £120K salary
- Offers Equity
- Offers Bonus