Description
We are seeking a highly experienced Senior Manager to lead our Microsoft 365 Collaboration and Productivity Services team. As a Senior Manager, you will be responsible for setting the enterprise strategy and multiyear roadmap for collaboration, productivity, Microsoft 365 Copilot, workplace AI, and related services.
Key Responsibilities:
- Set the enterprise strategy and multiyear roadmap for collaboration, productivity, Microsoft 365 Copilot, workplace AI, and related services.
- Lead, coach, and develop a multidisciplinary team of collaboration, automation, and AI engineers.
- Serve as the accountable product and service leader for the employee-facing Microsoft 365 experience.
- Turn technology investments into measurable improvements in employee experience, adoption, productivity, service quality, risk management, and cost.
- Establish practical governance that protects the organization without creating unnecessary friction.
- Build a coordinated operating model across Engineering, Operations, Service Desk, Security, Information Governance, and business owners.
- Advise senior technology and business leaders on workplace technology opportunities, risks, investments, and tradeoffs.
- Guide emerging collaboration, automation, agent, and AI capabilities from evaluation into secure, sustainable enterprise services.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, Business Technology, Organizational Change, or a related discipline.
- Ten or more years of progressive experience in Microsoft 365, digital workplace, enterprise collaboration, productivity technology, SaaS platform management, or a related field.
- Five or more years of formal people-leadership experience, including coaching, performance management, hiring, prioritization, succession planning, and development of technical or multidisciplinary teams.
- Demonstrated leadership of enterprise collaboration, productivity, or digital workplace services in a global, complex, or regulated environment.
- Experience establishing technology strategy, product roadmaps, governance models, service ownership, lifecycle practices, and reliable enterprise operations.
Nice to Have:
- Experience introducing or scaling Microsoft 365 Copilot, enterprise AI, agents, automation, or comparable emerging workplace technologies.
- Experience establishing enterprise AI or automation governance, lifecycle management, consumption oversight, support, and value realization.
- Experience managing strategic technology partners and holding internal and external delivery teams accountable for agreed outcomes.
- Experience managing teams using Agile and Scrum principles and methodologies.
- Experience working with global teams across regions, languages, time zones, regulatory environments, and working styles.