Description
We are seeking a Customer Service representative to join our team. As a Customer Service representative, you will provide professional solutions to company end-users, dealers, and service providers originating from unresolved escalated case issues received via telephone and written correspondence.
Responsibilities include:
- Providing an escalation link for company field employees, executives, and channel regarding customer satisfaction issues
- Addressing availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel
Requirements:
- Typically a Bachelor's degree or equivalent experience and/or 1-2 years related experience or Master's degree
- Basic knowledge in the field of Customer Relations
- Demonstrated verbal communication and customer service skills
- Knowledge of microcomputer hardware, basic-level knowledge of operating systems software
- Demonstrated writing/correspondence skills
We offer a hybrid work arrangement with an average of 2 days per week worked from an HPE office.