Description
As a Customer Service Manager at Morrisons, you will lead by example every shift, empowering your team to deliver outstanding service that makes local shoppers feel properly looked after.
You will report directly to the Store Manager and bring a proactive approach to managing store-wide service routines. Your responsibilities will include:
- Leading and empowering your team to deliver exceptional service, listening to customer feedback, and reacting quickly to keep standards high
- Managing team scheduling, attendance, and talent development, delivering training so colleagues have the confidence to work flexibly across departments
- Driving performance and availability, working alongside other store managers to lead a supportive, performance-driven department
- Planning resources thoroughly, managing daily team routines, and building strong working relationships with other operating departments across the store
In return, Morrisons offers a range of benefits, including:
- Generous holiday entitlement
- Discretionary bonus scheme
- 15% discount in Morrisons supermarkets and convenience stores
- Additional 10% discount card for a friend or family member
- Genuine career progression and development opportunities
- Subsidised in-store cafe or shop floor ranges
- Free parking
- Competitive pension and life assurance
- Healthcare and wellbeing benefits, including Aviva Digital GP
- 'MyPerks' with discounts at high street shops, cinemas, and gyms
- Optional payroll charity donations
- A range of family-friendly policies, including 26 weeks maternity and adoption leave
To be considered for this role, you should have a real passion for exceptional customer service and bringing out the best in people. You will be a confident leader with experience managing a team in a fast-paced environment, and be able to communicate naturally, share best practices, and build great working relationships across all store areas.