Senior Cloud Platform Engineer

Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences.

About the opportunity Exerp provides software that powers the day-to-day operations of leading fitness businesses worldwide. Our Cloud team builds and runs the platform those solutions sit on. As a Senior Cloud Platform Engineer, you’ll help make that platform reliable, secure, observable and easy for product teams to use. You’ll work across a large AWS estate (hundreds of accounts, multiple workloads, eight regions), building durable platform capabilities and well-supported ways of working. The goal is to let engineering teams deliver and run services safely without needing to become cloud infrastructure specialists.

Responsibilities:

• Build and evolve the platform: Design, build and run shared AWS and Kubernetes capabilities that support Exerp workloads globally
• Create reusable, opinionated platform patterns for account foundations, networking, identity, compute, storage, deployment and observability
• Use Terraform, Helm, Argo CD and related automation to make infrastructure and application delivery repeatable, reviewable and recoverable
• Improve our internal developer platform and service catalogue (including Port) so teams can find, provision and run what they need through clear self-service paths
• Assess new technologies pragmatically, weighing customer value, operational risk, security, cost and long-term maintainability

Improve reliability and operational maturity:

• Define and improve SLOs, operational readiness, resilience, disaster recovery and capacity planning for platform services
• Build meaningful observability with Grafana Cloud, Elastic Cloud and AWS-native tooling, using well-designed logs, metrics, traces and alerts
• Take part in incident response and problem management, helping teams restore service quickly and turning lessons into lasting improvements
• Reduce toil by automating repetitive manual work and designing out recurring failure modes
• Support safe change across a global estate through sound upgrade, migration, maintenance and rollback practices

Enable product and engineering teams:

• Work with developers, solution architects, security and operations colleagues to understand their needs and deliver practical platform solutions
• Create clear paved roads for deploying, configuring, monitoring and changing hosted environments, with flexibility where workloads need it
• Improve documentation, examples, templates and support processes so teams can solve common problems themselves
• Coach colleagues on design decisions, troubleshooting and operational practice, and share knowledge to lift capability across engineering

Protect the business and its customers:

• Apply AWS Well-Architected principles and security best practice across identity, access, networking, data protection, resilience and operational control
• Help maintain strong multi-account governance, including permission boundaries, SSO and OIDC integrations, policy controls and auditability
• Contribute to cost management through better visibility, tagging, resource efficiency and cost-aware platform decisions
• Treat customer impact, data privacy and security as first-class considerations in design and day-to-day operations

Qualifications: We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment.

Required qualifications for this role:

• Significant experience designing, building and running production platforms or distributed systems on AWS
• Strong hands-on Kubernetes experience, ideally Amazon EKS, covering cluster lifecycle, scheduling, networking, storage, security and workload operations
• Strong Infrastructure as Code experience, especially designing maintainable Terraform projects, modules and shared patterns at scale
• Experience with GitOps and continuous delivery, ideally with Argo CD and Helm

Nice to have:

• Familiarity with Grafana Cloud, Elastic Cloud or similar platforms
• Familiarity with Java-based production systems

How you work:

• You own outcomes, follow problems through and speak up early when priorities, risks or dependencies change
• You enjoy troubleshooting complex systems and keep making progress when the answer isn’t obvious
• You favour simple, automated, well-documented solutions over heroics and repeated manual fixes
• You’re collaborative and service-minded, but can set sensible boundaries and help teams become self-sufficient
• You share knowledge through design discussions, reviews, documentation, mentoring and constructive challenge
• You work well independently in a global organisation and communicate confidently in written and spoken English